Refund & cancellation policy

1. The Ship-it Guarantee

Every build listed on a Buildathon’s page is included for every attendee, this isn’t a pick-one ticket. You can request a full refund if all of the following are true:

• You attended at least 90% of the live hours across both days (we record attendance).
• You completed the pre-work and the build checklist shared before and during the event.
• By the end of the event you did not receive working starter files, templates and live walkthrough access for every build listed on that event’s page.
• You request the refund in writing within 7 days after the event ends, telling us which build(s) you did not receive access to.

What counts as “working starter access”? A starter file, template or workspace you can open and run, plus the live walkthrough covering it, for each build on the page. Where you go on to fully finish and publish a build is up to how you spend your optional studio time: the guarantee covers getting the starting materials and instruction for everything listed, not a finished, published result for all ~20 builds. Where a third party controls a build’s final publishing step (for example Amazon KDP review, Udemy review, app-store review, WhatsApp Business API approval or a payment provider’s KYC), that step follows the third party’s own timeline and isn’t part of this guarantee.

The guarantee is limited to one refund per participant. It does not cover results such as income, jobs, followers or sales, and does not apply if you did not attend the required live hours.

2. Cancelling before the event

• 7 or more days before the event starts: full refund on request.
• Between 7 days and 48 hours before: you can transfer your seat to another person, or move to a later EdgeBefore event when available.
• Within 48 hours of the start: seat transfer only.

Seat transfers are free. Please write to us with the new attendee’s name and email. Seats may not be resold.

3. If we cancel or reschedule

If we cancel an event, you get a full refund. If we reschedule, you can attend the new date or request a full refund.

4. How to ask for a refund

Email us from the address you registered with, using the contact details on our contact page, and include your name, the event and (for the Ship-it Guarantee) your build. We reply within 3 working days.

5. When refunds are paid

Approved refunds are paid to the original payment method within 7–10 working days of approval. Your bank or card provider may take additional time to post it.

5A. Workshops and add-ons

• Before the workshop starts: you can cancel for a full refund up to 48 hours before the first live session of that batch.
• If no batch is scheduled: if we haven’t announced a date for your workshop within 30 days of your payment, you can ask for a full refund at any time until a date is announced.
• After it starts: because the live session and materials are delivered, workshops are not refundable once the first session has begun, except where the law gives you a right to a refund or we materially fail to deliver what was advertised.
• Add-ons and bundles: each workshop in a combined payment is treated on its own terms; cancelling one doesn’t cancel the others, and a refund is for the price of that workshop only.
• The Ship-it Guarantee applies to Buildathon seats only, not to workshops or add-ons.

6. Team passes

Team and firm passes are priced per seat. Cancellations, transfers and the Ship-it Guarantee apply to each seat individually.